Vanilla Gift Help | Customer Service (2024)

You can buy Vanilla Gift Cards online at VanillaGift.com. You can also buy them at participating retail locations.

You can purchase Gift Cards using Visa, Mastercard, American Express, or Discover credit/debit cards. You can also purchase Gift Cards online with PayPal or Apple Pay (on supported devices) at checkout. Regardless of payment method, the billing address must be in the United States.

Please note VanillaGift.com cannot accept payment methods with addresses from the state of Hawaii. VanillaGift.com cannot accept payment methods with addresses from the state of New Mexico for orders equal to or greater than $1,000 within a 24-hour period.

If you have a Vanilla Gift Account, view your order by signing in to VanillaGift.com with your Email Address and Password. Then press “My Orders” under My Account to view your Order History.

If you checked out as a guest or are not logged into your Vanilla Gift Account, you can click the “Track Order” link at the bottom of the page and enter your Email Address and Order Number.

The funds on both Physical and eGift Cards never expire. However, your Gift Cards do have an expiration date listed to facilitate transactions.

The “Valid Through” Date indicated on the back of your Physical Gift Card or displayed on your eGift Card is not actually an expiration date. It is intended primarily for fraud protection purposes and permits your Gift Card to be used for ordering online or by phone.

If you’re logged into your VanillaGift.com Account, you can ship Physical Gift Cards to up to three addresses.

If you are checking out as a Guest, you can only ship to one address, which can be different than the billing address.

You cannot ship Gift Cards to PO Boxes, APO or FPO addresses, or international addresses.

Most approved eGift orders are delivered within 5 minutes but can take up to 24 hours.

Delivery time for Physical Gift Cards depends on the shipping method selected. You can opt for FedEx Rush (2-3 business days), FedEx Expedited (3-4 business days), or Standard USPS First Class Mail (5-6 business days). If you select Rush or Expedited, you will receive the tracking number via email once the order ships.

If your Physical Gift Card has not arrived by the max number of business days listed above for the selected shipping method, please call 1-844-433-7898 with your Order Number.

Actual delivery times are subject to order information verification, processing, and carrier transit timeframes. As delivery delays are beyond our control, refunds cannot be provided if your order is delayed by the carrier.

You can activate your Physical Gift Card at balance.VanillaGift.com or by calling the toll-free phone number on the back of your Physical Gift Card (1-833-322-6760). You will need to provide your Gift Card Number, Valid Through Date, and Security Code located on the back of your Gift Card.

Vanilla Visa eGift Cards do not need to be activated prior to first use. They are activated upon purchase and shipped to the recipient’s email ready to use.

You can use your Physical Vanilla Visa Gift Card to make purchases anywhere Visa debit cards are accepted within the United States and the District of Columbia. Please note Visa Gift Cards may not be used for recurring billing or at ATMs.

You can use your Vanilla Visa eGift Card with any United States merchant (online, by phone, or by mail-order) wherever Visa debit cards are accepted. Please remember, you will only be able to shop with merchants based in the United States and the District of Columbia. Your Visa eGift Card cannot be used for transactions requiring a physical card.

1. Make sure the balance of the Vanilla Gift Card is more than the entire cost of the purchase, including taxes and shipping. Check your balance at balance.VanillaGift.com or call 1-833-322-6760. To use your Physical Gift Card along with another form of payment, tell the cashier how much you want to apply to each payment type.

Please note: some transaction types require a hold of up to 20% above the purchase amount. See your Cardholder Agreement for more information.

2. Swipe your Physical Gift Card and select Credit on the keypad or select Debit and enter any 4-digit number of your choice as your PIN.

Your Vanilla eGift Card can be added to your digital wallet (Apple Pay, Samsung Pay, and Google Pay).

1. Make sure the balance of the Vanilla Gift Card is more than the entire cost of the purchase, including taxes and shipping. Check your balance at balance.VanillaGift.com or call 1-833-322-6760.

Please note: some transaction types require a hold of up to 20% above the purchase amount. See your Cardholder Agreement for more information.

2. Select "Credit" or "Debit" as the payment method (Do not select "Gift Card").

3. In the Payment Method section, enter the Gift Card information as you would a credit or debit card.

4. In the Billing Address section, please fill in your name and address.

Your Vanilla Gift Card purchased on VanillaGift.com can be used to pay with digital wallets: Apple Pay, Samsung Pay and Google Pay.

1. Open the Wallet app on your device.

2. Follow the on-screen instructions, including entering your Gift Card Number manually or taking a picture of your Physical Gift Card.

If the recipient did not receive the eGift Card email, you can resend the email by going to VanillaGift.com. Click “Track Order” and log into your Account or enter the email address you used to order. Click “My Orders” under My Account. Once you’ve located the purchase, you can resend the email.

If you and/or the recipient have not received the eGift Card and you need to resend or change the email address, please click on the “Change/Resend” link in the “Your Order Is On Its Way” email. If you cannot find this email or need assistance, please call Customer Service at 1-844-433-7898.