Teleperformance busca personal para el cargo de Audit & Compliance Specialist en Santo Domingo, Distrito Nacional, República Dominicana | LinkedIn (2024)

Role Description

The Audit & Compliance Specialist is responsible for auditing all assigned Market departments, providing help as a security consultant to all areas of operation and support for information security best practices at local sites and supporting other TP NSR sites by traveling and conducting audits internal or for any necessary continuous improvement.

Responsibilities

• Ensure all employees receive the security Awareness program.

• Follow up and execute activities related with the ISO 27001/PCI/SOC2/HITRUST/ISO27701/GECSP

• Being the POC with operations for information security.

• Ensure the fully compliance of the security contractual requirements of current local clients within the assigned sites.

• Execute internal audits at least on a quarterly basis (or for any business reason), ensuring compliance and adherence to the internal policies and standards.

• Collect, review and upload the necessary documentation/evidence into the corporate portal TP Policy according to the control frequency for security and data privacy controls.

• Review within Service desk all the local requests that require authorization from Information Security in order to ensure the security compliance.

• Execute all the security risk assessments for each line of business.

• Follow up and report security compliance metrics to managers and above.

• Provide support as a security consultant to all operation and support areas for any Information Security best practices on the local sites.

• Ensure that the security culture is implemented and continuously improved within the designated sites.

• Execute internal audits at least on a quarterly basis (or for any business reason), ensuring compliance and adherence to the internal GECSP policies.

• Provide support for internal and external audits at least once a year or for any business reason, ensuring the compliance and adherence to the security international standards, frameworks and best practices such as PCI DSS, ISO IEC 27001:2013, SOC2 Type 1&2, HIPAA/Hitrust, ISO 27701 and others.

• Provide support to client Security Audits.

• Implement Security controls to mitigate all risks detected on the SRA.

• Follow up and document all activities related to Corrective Actions.

• Execute the signing process for all Security Policies at all levels of the site(s) or subsidiary and report the status on a weekly basis manager, directors and C-Levels.

• Execute the process of Monthly Security Communication Acknowledge and report the status on a weekly basis to managers.

• Monitor and resolve daily operational requirements effectively in accordance with GECSP policies, TISPS Standards and Privacy Controls, best practices and international security standards.

• Report to the Hotline any possible security fraud incidents.

• Monitoring and ensuring the proper compliance at all times of the Global Essentials Compliance and Security Policies within operations and support areas.

Qualifications

• Completed career in Industrial or Process Engineering, Systems engineering or currently studying if the following work experience is met.

Work Experience

• 1 year of experience in the role or similar positions

• Knowledge in Continuous Improvement (Six Sigma, Lean, etc.).

• Knowledge of any Management System such as ISOs or PCI.

• Knowledge of Information Technology / Information Security related fields.

• Experience in elaborating Standard Operating Procedures (SOPs), policies, standards, or related documentation.

• Previous experience in security auditing is a plus.

Special Certifications

• Internal auditor

• Preferred Certification Information Systems Auditor (CISA).

Technical Skills

• ISO 27001 and PCI knowledge.

• English 80%

• Intermediate knowledge in the use of the Microsoft Office suite (Word, Excel, PowerPoint, Office 365 tools, etc.). Advanced knowledge is a plus.

Soft and specific skills

• Adaptability

• Customer Orientation

• Teamwork

• Communication

• Initiative

• Interpersonal skills

• Learning abilities

• Energy

• Analytical Thinking

• Productivity

• Stress tolerance

• Emotional Intelligence